Privacy Policy
Last updated: January 1, 2024
1. Introduction
Squad Hero ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using Squad Hero, you consent to the practices described in this policy. If you do not agree, please do not use the Service.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, and profile details when you create an account
- Organization Data: Team and organization information you configure
- Feedback & Responses: Survey responses, poll answers, and feedback you submit
- Communications: Messages and content you share through the Service
Information Collected Automatically
- Usage Data: How you interact with the Service, features used, and actions taken
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, and referring URLs
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Analyze usage patterns to improve user experience
- Detect, investigate, and prevent fraudulent or illegal activities
- Personalize your experience with the Service
4. Anonymous Feedback
Squad Hero offers anonymous feedback features. When you submit anonymous feedback:
- Your identity is not stored with the feedback
- We use technical measures to prevent identification
- Administrators cannot see who submitted anonymous responses
- We do not attempt to de-anonymize feedback
However, please be aware that very specific or identifying information you include in feedback text could potentially reveal your identity.
5. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- With Your Organization: Administrators can see non-anonymous data and aggregated reports
- Service Providers: Third parties who help us operate the Service (hosting, analytics, support)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and testing
- Access controls and authentication
- Employee training on data protection
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information after account closure for:
- Compliance with legal obligations
- Resolution of disputes
- Enforcement of our agreements
- Legitimate business purposes
You may request deletion of your data by contacting us, subject to certain exceptions.
8. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access: Request a copy of your data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Portability: Request transfer of your data
- Objection: Object to certain processing
To exercise these rights, please reach out through our Contact page.
10. Children's Privacy
The Service is not intended for children under 18. We do not knowingly collect information from children under 18. If you believe we have collected such information, please contact us immediately.
11. International Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. We take appropriate measures to ensure your information remains protected.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and updating the "Last Updated" date. Your continued use of the Service constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy, please reach us through our Contact page.